How is the Fund Managed?

• The Napotel Medical Aid Fund is managed by a committed Board of Trustees of whom 50% is elected by the members through the union and 50% is appointed by the participating employers.
• The Board of Trustees appoints a Principal Officer to oversee the management of the business and governance of the Fund.
• The Board of Trustees appoints the Administrator to manage the operational functions of the Fund. This includes claims, contributions, customer care and other managed healthcare services.
• The Principal Officer and the Administrator execute these functions according to the set of Rules of the Fund, Service Level Agreement and the directives of the Trustees.