Benefit Structure

The structure provides details of your medical aid benefits and contributions.

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Napotel Medical Aid offers competitive market related contributions.


Browse our FAQ's to find out more about Napotel Medical Aid benefits.


Register on Portal and gain access to your personal medical aid data.

Add-On Medication Form

Kindly click on the link below to download the Add-On Medication form.

Download Add-On Medication Form


Benefit Booklet 2023

Download the comprehensive Napotel 2023 Benefit Booklet, for all the information on the benefit structure as well as the procedures of the Fund. 

Download Napotel Main Benefit Booklet 2023

Download Napotel LITE Benefit Booklet 2023


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How is the Fund Managed?

  • The Napotel Medical Aid Fund is managed by a committed Board of Trustees of whom 50% is elected by the members through the union and 50% is appointed by the participating employers.
  • The Board of Trustees appoints a Principal Officer to oversee the management of the business and governance of the Fund.
  • The Board of Trustees appoints the Administrator to manage the operational functions of the Fund. This includes claims, contributions, customer care and other managed healthcare services.
  • The Principal Officer and the Administrator execute these functions according to the set of Rules of the Fund, Service Level Agreement and the directives of the Trustees.


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